Delivery and Postage
Every order is appreciated and we package all of our orders with the utmost care.
Once you've placed your order you will receive your goods either via DHL or MyHermes Courier depending upon the size and weight of the final order.
Under normal circumstances, your goods should reach you within 3- 5 working days of your order.
If you are worried about being home when your parcel arrives you could always give a neighbour's address or specify in the special instructions a safe place in which the parcel can be left.
Postage is charged according to the total weight of your order (which will be clearly marked at checkout phase).
Payment by Post
If you choose to pay by post then please make cheques payable to Sharon Cook and send to Elite Packaging Company, Unit 16, Timsway Boatyard, Timsway, Staines upon Thames, TW18 3JY.
International delivery is now available on all orders. Costs will vary dependent upon weight and destination. Please e-mail [email protected] and we will provide you with a quote.
Returns - Your 'cooling off' Period
In the unlikely event that you have a change of heart once you have made your purchase, you are entitled to a 14-day 'cooling off' period. This means that you can cancel your order from the moment you place it, up to 14 days from when you receive your goods. We will happily return or exchange your goods within this timescale, provided they are in their original condition i.e. unopened, unused and unsullied.
You will need to notify us in writing providing your order number, item description and reason for return. As the customer, you do have to pay the postage in this situation and lose the orginal postage.If you have paid by paypal, we will deduct the paypal fees from your refund as paypal do not reimburse this charge to us.
If you wish to make a return, you must notify us, in writing, within 14 days of receipt of your order. You will then have a further 14 days to ensure that the item is safely returned to us. We will only be able to offer a refund on goods returned in their original conidtion. We will issue you with a refund within 14 days of recieving your return. Unfortuantley, we may be unable to issue refunds on bespoke items, items returned outside of our returns period or any items that are not in resaleable condition.
When returning, please ensure you include your name and order number within the parcel so we know it has come from you. Additionally, please ensure it is suitably packaged, to prevent damage.
This policy is offered in addition to your legal rights.
Please note, all our orders are checked and double checked before being shipped. If you believe that there is an incorrect or missing item in your order, please notify us within 14 days of receipt. If you notify us outside of this period, we may be unable to resolve the issue.
Return of Damaged/Faulty Goods
If an item is damaged or faulty, you will be offered a full refund or exchange.
You will need to notify us in writing providing your order number, item description and reason for return. You must then mail the item back to us using First Class Recorded Delivery. We will reimburse the postage costs to you, the customer.
Please send all returns to Elite Packaging Company, Unit 16, Timsway Boatyard, Timsway, Staines upon Thames, TW18 3JY.
Non Delivered Goods
Please ensure that delivery information is 100% accurate as we cannot be held responsible for a delay in delivery of goods for this reason. As the customer, you will be required to pay for goods to be re-delivered should they be returned to us due to an incorrect address.
Sales of Goods Act
We conform with the Sales of Goods Act in that we endeavour to give honest and full descriptions of all of our products, provide goods of satisfactory quality and ensure they are fit for purpose. Please be aware that due to the nature of the web, slight variations may occur.