Delivery

Picking & Packing

Every order is appreciated and we take our time to hand pick and pack with the utmost care. 

All our orders are wrapped in Acid Free Food Safe tissue paper and corrugated board to protect your order whilst in transit.

Special Instructions

If you are worried about being away from home when your parcel arrives you could always give a neighbour's address or specify in the special instructions a safe place in which the parcel can be left.

As the customer, you will be required to pay for goods to be re-delivered should they be returned to us due to an incorrect address.

Postage & Delivery

Postage is charged according to the total weight of your order (which will be clearly marked at checkout phase).  

Once you've placed your order, we aim to have your goods dispatched within 3-5 working days. Orders are shipped either DHL24, MyHermes or Parcel Force depending upon your location, the size and weight of the final order. 

Delivery Time

All delivery times are estimates only and we will not be held liable for any delay in delivery of the goods.

Please note a “Working Day” is defined as Monday, Tuesday, Wednesday, Thursday, or Friday excluding public holidays in England.

Tracking

Once your order has been dispatched and with the courier, you will be sent the tracking information to follow and track your parcels delivery.

Delivery Note

All our orders are checked and double checked before being shipped. If you believe that there is an incorrect or missing item in your order, please notify us within 7 days of receipt. If you notify us outside of this period, we may be unable to resolve the issue. 

Click & Collect

Did you know we can offer a click & collect service?

Our business is in Staines-Upon-Thames in Surrey (TW18 3JY).  Should you live locally and would like to come and collect your order, you can do so by selecting the click & collect option on the postage selection when you checkout your basket.

Once your order has been placed, Contact Us to arrange a collection slot.

Tutorials

All our boxes are supplied flat pack, to ensure there safe delivery.

Should you require some assistance in helping assemble your items, please contact our admin team with your name and order number.

They will happily provide you tutorials to help you put your boxes together.

International Shipping

International delivery is now available on all orders. Shipping costs will vary dependent upon weight and destination.

For a quote please provide us with your full name, delivery address and contact telephone number, along with the product type and quantities you require.

All international quotes have a minimum order of £50.00 plus postage and packaging. 

Contact Us for a quote